Contact Us

How to reach us

Our support team is available 24 hours a day, 7 days a week. Live chat is the fastest channel, connecting you to the AI assistant Lexicus in under 4 seconds. For account, payment, or bonus queries that require a direct conversation, human agents are available within 5 minutes of initial contact.

Help Centre

Before opening a support ticket, we recommend checking the Help Centre, accessible from the main menu without logging in. It covers deposits, withdrawals, bonus terms, KYC requirements, and account management in detail. Most standard questions are resolved there without waiting for an agent.

Contact channels

• Live Chat (24/7): available directly on the platform via the chat icon at the bottom of any page – connects to Lexicus AI with human agent escalation within 5 minutes
• Email: [email protected] – for account documentation, formal complaints, or any query requiring a written record
• Telegram: @LexicusBot – an additional messaging channel for players who prefer app-based communication outside the platform interface
• Help Centre: accessible from the main navigation without logging in, covering all standard topics across deposits, bonuses, KYC, and account settings

Formal complaints

If your issue has not been resolved through standard support, submit a formal complaint by email to [email protected]. Include a clear description of the issue, your account username, and any relevant dates or transaction references. We acknowledge all formal complaints within 24 hours and provide a full written response within 5 business days.

Operator address

The address below is for administrative and legal correspondence only. All player support is handled exclusively through the digital channels listed above, and in-person enquiries are not accepted at this location.

ABC Interactive N.V.
60 Burwood Rd, Burwood NSW 2134, Australia