Responsible Gaming

Our approach

Gambling is intended to be a form of entertainment. We take our obligation to protect players seriously and provide a full set of tools that allow every registered player to manage their activity, set personal limits, or take a break at any time – directly from the account dashboard without needing to contact support.

Know the signs

Problem gambling can develop gradually and is not always easy to recognise. Common signs include spending more than planned, chasing losses, borrowing money to fund play, neglecting responsibilities, or feeling anxious when not playing. If any of these patterns apply to you, we encourage you to use the tools below or contact an independent support service.

Player protection tools

The following options are available to all registered players and can be activated directly from the account settings. Reductions to limits take effect immediately. Increases to deposit limits take 24 hours to apply, giving you time to reconsider before the change goes live.

• Deposit limits: set daily, weekly, or monthly caps on how much you can deposit into your account
• Loss limits: cap the net amount you can lose within a defined period – the limit locks automatically when reached
• Wagering limits: restrict the total amount you can wager within a set timeframe, independent of your deposit balance
• Session time limits: set a maximum duration per gaming session – a notification is sent when the limit is approaching
• Cool-off period: temporarily suspend gameplay for between 24 hours and several weeks – your account remains registered during this time
• Self-exclusion: suspend your account for a minimum of 6 months – contact [email protected] to activate this option

Self-assessment

A short questionnaire is available in the responsible gambling section of your account. It is designed to help you reflect on your habits and identify any patterns that may benefit from attention. The tool is anonymous and takes under 3 minutes to complete.

External support services

The following organisations offer free, confidential support to players and their families. These services operate independently of our platform and are available to anyone in New Zealand regardless of where they have been playing.

• Gambling Helpline NZ: free 24/7 telephone and online support – 0800 654 655
• Problem Gambling Foundation NZ: counselling and support services across New Zealand
• Gambling Therapy: free online support and live chat for players and affected family members
• GamBlock: software that blocks access to gambling websites across all your devices

Minors and vulnerable players

Registration is restricted to players aged 18 and over. Age verification is a mandatory part of the KYC process applied to every account before the first withdrawal is processed. If we have reason to believe an account is being used by a minor, it is suspended immediately and referred to our compliance team. We encourage parents and guardians to use parental control software to prevent underage access to gambling websites.

Third-party concerns

If you believe someone close to you is experiencing gambling-related harm, contact our support team in confidence at [email protected]. We will advise on the options available and connect you with specialist services that work with friends and family members of people affected by problem gambling.